Infrastructure and backup
When we moved offices we asked DataSafe to install the structured network cabling. We also tasked them with connecting our existing system to it together with some new equipment and making sure we had internet access. They planned this with our staff and efficiently carried out their tasks diligently testing, repairing and extending what was already there and then retesting – all on time. They were very flexible in fitting in and working around a number of issues caused by others as well as resolving problems caused by an inept BT engineer.
We use DataSafe for our IT support and secure online data backup. In this they have always been highly responsive and persistent in following up and checking on outstanding issues that require action by us or 3rd parties. They are helpful when it comes to a data restore. They are patient and they understand that our business is about finding new clients and servicing them and that IT should support this endeavour and not hinder it.
We would recommend DataSafe for all your IT management and hosted services needs. They are a great partner to work with. You will have less hassle during the day and sleep better at night!
We had been having issues with our network and slow internet access for a number of months. Particularly sub-standard was our Wifi access. This is used extensively in the office and was bad news for a website design agency. Our productivity was suffering. With no help forthcoming from our ISP I finally called in DataSafe.
Within hours of my request an initial inspection had been arranged with a member of the DataSafe team. This was followed up within 48 hours with a list of recommendations and quotation as to how we could improve connectivity. DataSafe had identified a number of problems relating to our network switch and the Wifi router configuration. The MD of DataSafe was on also hand to clarify items and fill any gaps in my understanding.
24 hours after finalising a course of action, the new system had been installed, setup and configured resulting in a dramatic improvement to our network, Wifi and our Internet connectivity.
The fast reaction, advice and speed have proved invaluable. I can’t thank DataSafe enough for the productivity improvement in the office.
We were experiencing difficulty with our wireless connectivity across the 4 floors of our office space. There were intermittent and unreliable connections.
Michael of DataSafe arranged for one of his specialists to visit the property, assess the problem and propose a solution.
Datasafe spent two hours at the property examining the existing system. A solution was suggested which was implemented that day.
Since then the issue has been resolved and we enjoy reliable wireless Internet throughout the building.
In summary I found Datasafe to be professional, quick and effective and would highly recommend their services. I would certainly use them again.
IT Infrastructure and Support
As an independent company IT has always been a real minefield for us. Due to our growth and office move our IT infrastructure needed updating and improving. After looking for an IT provider who was both cost effective and efficient, I stumbled across a Datasafe team member. My initial conversation with them left me in no doubt that they were the right company for me. Unlike others I had spoken to they took the time to understand what we were about, what we needed and what would work best for us and most cost effective. There charges were also very reasonable and we quickly agreed to proceed. Things then moved quickly. They supplied and installed a new server and ensured the network, secure remote access to the server and all systems. I was confident in them sorting out my IT so I could concentrate on moving office and running my business. Any niggles have been minimal and DataSafe have continued to promptly iron out any issues promptly and sometimes gone beyond remit. There charges are reasonable and their personal service is a breath of fresh air. I cannot recommend them highly enough. Should anyone have any doubts I am happy to speak to anyone to recommend them..
Disaster recovery and IT support
After DataSafe spectacularly restored all our business data when our servers in New York were swamped by Perfect Storm Sandy we decided to use their IT support services as well knowing from their track record the excellent attention and support we would get. We know we can pick up the phone to sort out a problem and have been very happy with our decision and the peace of mind that has resulted.
IT Management and Support
We have used DataSafe’s Strategy, Structuring, Support and Security services for many years. Consequently we have an IT system that meets our business needs at a reasonable cost with very prompt attention to any problems – whether server, workstation, email or whatever – a soon as they arise. We could not ask for more!